The experiences of the last few weeks make me think of the popular German phrase: “Why make it simple when you can make it complicated?”
While the rest of the world is busy with going digital, there seem to be some pockets of resistance in Germany. My health insurance company – let’s call it Medisure – likes to present itself as efficient and customer-friendly. I was pleasantly surprised when they introduced an app that allowed you to photograph a multi-page bill and send it to them for processing, instead of filling out an ancient-looking form by hand with information they mostly already had. A year later, they added the feature of an email telling me a message had been received in the app. Which cryptically means the app can also show what reimbursement they just granted. Why the app can’t send me a notification, I don’t know. They will probably tell me it has something to do with data security.
Continue reading “Digital blues”